Privacy policy

Section 1 - Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. When you shop on our site, your data is processed and stored through Shopify’s data storage, databases and the general Shopify application. Please click here for details.

Section 2 - What Are Hakone’s Data Practices?

When you shop on our site, visit our website, or interact with us in-person, online, or by phone, we collect contact details, like your name, mailing address, phone number or e-mail address. We collect this information directly from you so that we can facilitate the delivery of our products and services, and to respond to your inquiries.

With your permission, we may send you marketing emails about our store, new products, news on Hakone Estate and Gardens, and other updates.

Section 3 – Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may unsubscribe from our promotional emails by clicking the unsubscribe link contained within the emails, or by contacting us at chiharu.yabe@hakonegardens.org.

Section 4 - Disclosure
We may disclose your personal information if we are required by law to do so.

Section 5 - Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as Shopify, payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these
providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Cookies
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Please click here for details.

Section 7 - Children's information
We do not knowingly collect personal information on children. The content of our website and the products and services available are not intended for, or directed to, children. If you are under 13 years of age, then please do not use or access our website at any time or in any manner. If we learn that we have collected or received personal information from a child under 13 without parental consent, we will delete that information. If you believe that we may have collected personal information from someone under 13, please let us know using the methods described in the Contact Information section and we will take appropriate measures to investigate and address the issue promptly.

Section 8 - Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Under the CCPA, Hakone gift shop needs to provide the following information. Do not sell my personal information. Click here.

Contact Information
If you want more information or need additional assistance, contact our gift
shop at chiharu.yabe@hakonegardens.org